Refund policy

Payment and refund policy

These Payment and Refund Rules (hereinafter referred to as the Rules) regulate the relations between the Contractor and the Customer related to payment for services under the Contract and refund of the paid cost of services in case of early termination of the Contract.

The final cost of the Services is formed taking into account the product/service selected by the Customer. Payment for the Services shall be made non-cash by one of the methods specified on the Website, at the Customer’s choice, by crediting funds to the Executor’s account.

VISA, MasterCard, ELKART and electronic wallets are accepted for payment on the Website or through myAlpari.

Transfer of payments shall be made in accordance with the Rules of the international payment systems Visa and MasterCard (hereinafter – payment systems) on the principles of confidentiality and security of payment execution using modern methods of verification, encryption and data transmission through closed communication channels. On the issues of rules and procedure of payment by means of payment systems the Customer shall be guided by the rules of the respective payment systems and apply directly to the operators of the respective payment systems for explanations and consultations. The Contractor hereby reserves the right to provide information support regarding payment for the Services by means of payment systems within its competence, but nothing in this Annex shall oblige it to provide such information support, to be responsible for completeness of the provided information or to bear other consequences of the Customer’s choice of payment method and/or payment system.

In order to pay for the Services by Visa or MasterCard bank card, when selecting the payment method, you should press the “Pay by bank card” button and to complete the payment you should press the “Pay” button.

Payment for the order is made after redirecting to the secure payment page of the payment system operator and/or the relevant bank to enter the bank card details. Connection to the payment page and transfer of information is carried out in a secure mode using 3D Secure technology.

On the page for entering bank card data the Customer should enter the bank card data: card number, cardholder’s name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is printed on the card itself. The three-digit security code is the three digits on the back of the card. If the Customer’s bank supports MasterCard SecureCode, Verified by Visa, a special password may be required to make a payment.

The details of the Customer’s bank card are not stored on the Executor’s server or on the Website, the Executor has no access to the Customer’s payment details.

Confidentiality of the information reported by the Customer, including personal data and payment details, shall be ensured by the operator of the respective payment system and/or the Customer’s bank.

The information entered by the Customer, including payment details, bank card data shall not be provided to third parties except as provided by the legislation of the Kyrgyz Republic.

The bank may refuse to make a payment in the following cases:

the bank card is not intended for making payments via the Internet; the Customer can find out about it by contacting the servicing bank.

insufficient funds for payment on your bank card.

The Customer can find out more about the availability of funds on the bank card by contacting the bank that issued the bank card;

the bank card details have been entered incorrectly;

your bank card has expired.

The expiration date of the card is usually indicated on the front of the card (it is the month and year until which the card is valid). The Customer can find out more about the validity period of the card by contacting the bank that issued the bank card.

The Contractor shall not control the software and hardware complex of the payment system and/or the bank. If as a result of any errors the Customer’s funds were debited, but the payment was not authorized by the payment system and/or bank, the obligations to return the funds to the Customer shall be imposed on the payment system operator and/or the respective bank.

A refund of the money paid by the Customer may be made in cases where:

The service/good has not been rendered through the fault of the Contractor in due time;

The Customer, prior to the commencement of the service, has applied for a notice of termination of the Contract and a refund;

in the cases specified in clause 14 of this Annex.

Full or partial refund of the money paid by the Customer is made by the Contractor on the basis of a written application of the Customer sent to the e-mail of the Contractor with subsequent sending of the original to the postal address
Info@euroasiamarket.kg
Contractor: Kyrgyz Republic Bishkek, Turusbekova 109/1, office 409

The Contractor shall have the right to require the Customer to fill in the approved form of application for refund.

If the Customer withdraws from the Contract before the Contractor provides the goods/service, except for making payment under the terms of payment with the use of credit funds, the Contractor shall return 100% of the paid amount to the Customer.

If the Customer withdraws from the Contract before the Contractor provides the goods/service paid for with the use of credit funds, the Contractor shall make a refund to the relevant bank, less the amount of commissions withheld by the bank from the Contractor. The Contractor shall not be liable for payment and shall not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the agreement concluded between the Customer and the bank.

If the Customer withdraws from the Contract within 30 (thirty) calendar days from the date of provision of goods/services by the Contractor, the Contractor shall return 50% of the paid amount to the Customer. In this case, if the goods/services are paid using credit funds, the Contractor shall make a refund to the appropriate bank, less the amount of commissions withheld by the bank from the Contractor. The Contractor shall not be liable for payment and shall not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the agreement concluded between the Customer and the bank.

For the purpose of unambiguous interpretation: in case of the Customer’s refusal of the services paid for with the use of credit funds (bank products – consumer loans, installments, etc.), the amount to be refunded and the Executor’s expenses shall be calculated from the amount of funds received by the Executor from the bank in payment for the services rendered to the Customer.

If the Customer withdraws from the Contract after 30 (thirty) calendar days from the date of provision of goods/services by the Contractor, no refund shall be made.

The refund is made to the account from which the payment was made within 30 days from the date of receipt of the Customer’s Application (the specific refund term depends on the bank that issued the Customer’s bank card).

In case of change of the Customer’s payment details, as well as in case of payment for services by a banking organization with attraction of credit funds, the Customer undertakes to specify in the Application the bank details for refund.

If the Customer fails to specify bank details, the Contractor shall not be liable for incorrect and/or untimely transfer and/or non-transfer of funds to the Customer’s payment details specified by the latter when paying for the services.